Orders are usually processed and shipped within 24-72 hours from the time that they are received, if received during our normal business hours. At this time, we do not ship orders on weekends and holidays.
Deliveries to P.O. Box and APO/FPO Military Addresses cannot be accepted through our web store. If it is required that your order be delivered to a PO Box or APO/FPO Military address, please call 800-643-5556 to place your order with a customer service representative to arrange for your order to be shipped through the U.S. Postal Service.
Orders shipped to Canada via UPS Standard will incur Duties & Taxes and other applicable Government fees, that are payable at the point of pick-up. Please contact your local Customs office to determine what additional costs may be associated with your purchase. Customs' fees have been known to cost as much as 20% to 40% of the purchase price of each item. If your order contains an aerosol product, your order will ship UPS Standard (ground) and incur the fees stated above
For mutual security purposes, we do not accept credit cards from non-US banks on www.chatyolu.com. We invite you to visit our Store Locator and/or Online Partners listings to obtain the nearest retail venue and/or e-commerce partner that carry Philip B® products. If you have difficulties locating a local Philip B® retailer or e-commerce partner, please email us or call our toll-free number – 800-643-5556.
FREE GROUND SHIPPING ON DOMESTIC ORDERS EQUAL TO OR GREATER THAN $50.00
We are happy to provide shipping at no cost to you for orders that are equal to or greater than $50.00, provided that the order total meets the minimum requirement after any discounts have been applied. The minimum purchase amount must be met with product purchases alone. Taxes and other fees do not apply toward the minimum requirement. Free shipping only applies to orders shipping via ground to the continental United States. Free shipping does not apply to air or expedited shipping, or ground shipping to Canada or Mexico.
SHIPPING CONFIRMATION EMAIL
Once your order has been processed and shipped, you will receive a shipment confirmation email to the email address linked to your account. The majority of orders are shipped within two business days from the time that the order was placed. You may expect to receive this email within the one to two business day timeframe. The email will contain the details of your shipment as well as a tracking number. Please ceck your spam folder for tracking emails if not received in your regular inbox.
We hope that you are satisfied with your Philip B® product(s). However, if you are not completely satisfied, you may return or exchange your product(s)*, along with the receipt, within thirty days of purchase to:
Philip B®, Inc.
9053 Nemo Street
West Hollywood, CA 90069
Depending on the value of the product(s) being returned or exchanged, you should consider insuring your shipment. Philip B® is not responsible for items being returned to us that are lost in transit.
*Order cancellations made after your order has been processed are subject to a $20.00 restocking fee. If your order has already shipped, the cost of shipping will also be deducted from your refund.
Order modifications may be made only if the order has not yet been boxed for transit. Adjustments to orders currently in process may be accommodated by speaking with a customer assistance representative at 1-800-643-5556 or email us.
- You must return Philip B® product(s) to the original retail point of purchase.
- We cannot grant refunds for returned product(s) not purchased through www.chatyolu.com.
- Product(s) purchased through www.chatyolu.com may not be returned or exchanged at retail locations that sell Philip B® product(s).
- Refunds will be made for the U.S. Dollar purchase price indicated on your receipt.
- Shipping and handling costs will not be refunded.
- Refunds will be provided only for products returned at least 50% full.
Any further questions should be directed to a customer assistance representative at 1-800-643-5556.